Contact

We'd love to hear from you

Question about an order, a scent, wholesale, or a custom gift set? Send it over — a real person reads every message.

Message received. Thank you for reaching out — we'll get back to you within 1–2 business days.

Send us a message

We reply to everything, usually within one business day.

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We'll never share your details or add you to a list you didn't ask for.

Email us

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Have an order number handy — it gets your answer to you a lot faster.

Response times

General questions1 business day
Order support1–2 business days
Wholesale enquiries2–3 business days

Messages sent over the weekend are answered the following Monday.

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New pours and restocks get announced there first.

Before you write

Answered already?

Where's my order?

Orders are packed within 1–2 business days, and you'll get a tracking link by email as soon as it ships. If tracking hasn't moved in three days, message us with your order number and we'll chase it.

Something arrived damaged

It happens in transit, and we'll make it right. Send a photo of the item and the box within seven days of delivery and we'll replace it — no need to send anything back.

Do you do wholesale?

Yes. We work with a small number of shops and salons. Choose "Wholesale & stockists" above and tell us your store name, location, and roughly what volume you're thinking about.