Order confirmed
You'll get a confirmation email within a few minutes with your order number. Keep it — it's the fastest way for us to find your order if you need help.
Shipping
Shipping Policy
Every order is packed by hand in small batches. Here's exactly how long that takes and what to expect once it leaves us.
Last updated [DATE]
Processing
1–2Business days
The time we take to pour, pack, and label your order before it goes to the carrier.
Shipping
3–5Business days
Time in transit with the carrier once your parcel has been collected from us.
Total estimate
4–7Business days
From the moment you order to the moment it lands, excluding weekends and holidays.
What happens next
From order to doorstep
Four stages, and you'll hear from us at two of them.
Packed by hand
We pour and pack in small batches. Your items are wrapped, boxed, and checked before the label goes on. Orders placed on a weekend or holiday start processing the next business day.
Shipped
You'll get a second email with your tracking number the moment the parcel is handed to the carrier. Tracking can take up to 24 hours to start updating.
Delivered
Most orders arrive within 3–5 business days of shipping. If your tracking hasn't moved in three business days, message us and we'll chase the carrier.
The details
Rates, addresses and delays
Shipping rates
Free standard shipping on orders over $100. Below that, shipping is calculated at checkout based on the weight of your order and where it's going.
You'll always see the exact shipping cost before you confirm payment — there are no charges added afterwards.
Where we ship
We currently ship to [SHIPPING REGIONS].
For international orders, any customs duties, taxes, or import fees are the customer's responsibility and are charged separately by your local authority on arrival. These are not included in our prices and we cannot estimate them in advance.
Check your address
Please double-check your delivery address at checkout. Once an order has been packed we may not be able to change it.
We can't be responsible for orders sent to an address entered incorrectly. If a parcel is returned to us as undeliverable, we'll contact you to arrange reshipment at your cost.
Delays and busy periods
All timeframes are estimates, not guarantees. Once a parcel leaves us, delivery timing is in the carrier's hands.
- Holidays and launches can add a day or two to processing. We'll post updates if that happens.
- Weather and carrier backlogs are outside our control and aren't grounds for a refund of shipping.
- Hot weather can soften wax in transit or in a parcel left in the sun. Bring your order indoors promptly.
Lost or stolen parcels
Once a parcel is marked delivered by the carrier, responsibility passes to you.
If tracking says delivered but nothing arrived, check with your household and neighbours first, then contact your carrier to open a claim. Let us know as well and we'll help however we can, though we can't replace a parcel the carrier has confirmed delivered.
Order changes and cancellations
We pack quickly. If you need to change or cancel an order, email us as soon as possible with your order number.
We'll do what we can, but once your order has entered packing we may not be able to alter it.
Returns
All sales are final
We do not accept returns or exchanges. Candles, wax melts, sprays, and car diffusers are scented products that cannot be resold once they have left us, and for hygiene and safety reasons we are unable to take them back.
Please order carefully. Scent is personal, and a fragrance can read differently from person to person and room to room — the scent notes on each product page are there to help you choose. If you're unsure about a scent, a 2 oz tin candle is the easiest way to try it before committing to a full size.
If your order arrives damaged or incorrect
This is the one exception, and we will always make it right. If your parcel arrives broken, leaking, or containing the wrong item, email us within [NUMBER] days of delivery with your order number and photos of both the item and the outer box.
We'll arrange a replacement or a refund. You won't need to send anything back.
Still have a question?
We're happy to help
Anything about an order, a delivery, or a scent — send it over with your order number and we'll come back to you within one to two business days.
Contact usHand-poured candles, wax melts, room & body sprays, and car diffusers. Two house scents, made in small batches.
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